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Last updated: 2026
Big Ben Cafe & Restaurant ApS sells the items shown for your selected store. Before you submit an order, checkout shows your selected items, price, fulfilment choice, and payment methods available for that order.
Before you confirm your order, checkout shows the amount to pay and the currency. Where applicable, the breakdown includes items and options, quantities, discounts, delivery and service charges, tax and the final total. Review the total, your contact details and the delivery or collection information before placing the order. The restaurant is responsible for the food and fulfilment of the order in accordance with applicable law. Please provide accurate contact and delivery information so that the restaurant can reach you and complete the order. These terms do not limit your mandatory consumer rights. Your order details show the selected items, available status and instructions. Keep your confirmation and order number if you need to contact the restaurant.
Prices, availability and delivery or collection options are checked when you place an order. The order view distinguishes receipt of the order, the restaurant’s progress and payment status. Returning to the app from a payment page does not by itself mean that payment has succeeded; check the payment status shown for the order. Payment details are handled through the payment method presented for the order. A payment can remain pending, fail, be authorised or captured, or later be refunded; these are different states. If payment status is unclear, do not submit the same order again. Open the order to check its current status or contact the restaurant through Help.
If you have a question about an order, include the order number when you contact the restaurant through Help.
You can pay online by card, MobilePay, Apple Pay or Google Pay. Online payment is handled by Nets. You can also pay in cash when you receive your order.
Service charge: DKK 8.00 per order. Carrier bag: DKK 5.00 if you choose one.
